Poppy Riddle

Poppy Riddle

Technical Support Specialist

Biography

Poppy Riddle joined the Technical Support team in 2026. She has a PhD in Information Science from Dalhousie University in Canada where she studied bibliographic metadata and its use in retrieval-augmented generation. She is fascinated with scholarly publishing and making its wealth of knowledge available to as many people as possible. In her free time, you’ll find her with roller skates on, baking bread, and reading books. Obviously, not at the same time.

ORCID iD

0000-0002-4032-3117

Poppy Riddle's Latest Blog Posts

Solving your technical support questions in a snap!

My name is Isaac Farley, Crossref Technical Support Manager. We’ve got a collective post here from our technical support team - staff members and contractors - since we all have what I think will be a helpful perspective to the question: ‘What’s that one thing that you wish you could snap your fingers and make clearer and easier for our members?’ Within, you’ll find us referencing our Community Forum, the open support platform where you can get answers from all of us and other Crossref members and users. We invite you to join us there; how about asking your next question of us there? Or, simply let us know how we did with this post. We’d love to hear from you!

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